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Technical Support Specialist
2 weeks ago
This position is for a professional to serve as the direct liaison with customers and quickly resolve high-value problems on their behalf. The engineer will collaborate closely with customers onsite to install, maintain, and upgrade equipment, and with internal teams to improve business processes.
Key Responsibilities- Collaborate with senior engineers in installing, maintaining, and upgrading customer equipment.
- Use digital analytics for troubleshooting.
- Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from senior engineers.
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
- Coordinate and communicate directly with customers.
- Fulfill additional duties, as assigned.
- Completion of a Bachelor degree in a relevant field.
- Basic mechanical aptitude.
- Willingness to learn and interpret electrical and mechanical schematics.
- Experience diagnosing and resolving basic technical challenges.
- Effective written and verbal communication skills.
- Basic knowledge of Microsoft Excel, Word, and PowerPoint.
- 1–2 years of work experience in customer/field service support, or a related technical field.
- Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
- Familiarity with hand tools and their appropriate usage, including digital multimeters.
This position often requires extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity.
Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Qualifications OverviewEducation: Associate's Degree (Required), Bachelor's Degree (Required)
Skills: Problem-solving, Time management, Teamwork, Communication
Certifications: None mentioned
Languages: English
Years of Experience: 1 - 2 Years
Work Experience: Customer Service, Technical Support
