
Hotel Operations Specialist
3 days ago
The Hotel Operations Specialist plays a pivotal role in ensuring seamless operations within the hotel's reservations office.
Key Responsibilities:- Effectively manage customer reservations and inquiries to ensure timely and accurate responses
- Lead and develop the reservations team to deliver exceptional service standards through comprehensive training and supervision
- Implement revenue management strategies to maximize room sales and drive business growth
- Provide regular performance analysis and reporting to inform business decisions
The ideal candidate will possess a minimum of two years' experience as a Hotel Operations Specialist in a large, quality hotel property, along with excellent communication and organizational skills. A strong customer service ethos and background is essential for success in this role, as well as the ability to work effectively in a collaborative team environment.
Required Skills and Qualifications:- Proven experience in hotel operations or a related field
- Excellent communication and interpersonal skills
- Strong organizational and leadership abilities
- Able to work effectively in a fast-paced environment
We offer a competitive salary and benefits package to attract and retain top talent.
Benefits:The successful candidate will enjoy a range of benefits, including:
- Competitive salary
- Comprehensive benefits package
- Ongoing training and development opportunities
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