
International Operations Lead
2 weeks ago
About the Role:
We are seeking a highly motivated professional with a strong operational and leadership background to lead our international teams. As an International Operations Lead, you will be responsible for delivering high performance and customer satisfaction across various locations.
Key Responsibilities:
- Lead operational delivery for local and international teams to ensure seamless performance and customer satisfaction.
- Collaborate with on-location managers to maintain regulatory compliance and embed a strong risk culture.
- BUILD and maintain strong relationships with clients.
- Support and guide teams through transformation and change management initiatives.
- MOnitor performance metrics and implement solutions to drive improvement.
Requirements:
- CIP or APA qualified in General Insurance is required.
- A minimum of 3 years' management experience in the insurance industry is essential.
- Strong leadership, relationship management, and change management skills are necessary.
- Experience in contact centre operations, forecasting, and technology is desired.
- A confident communicator with a proactive approach is required.
Benefits:
- A competitive salary package.
- 22 days annual leave.
- High street discounts.
- Pension scheme.
- Opportunities for career growth and development.
Apply Now:
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