Operational Workflow Lead

1 day ago

Cork, Cork, Ireland beBeeOperational Full time €55,000 - €85,000
Job Overview

We are a global healthcare leader committed to improving human life through our work in biotechnology.

Our employees worldwide collaborate to discover and bring life-changing medicines to those who need them, improve disease understanding and management, and give back to our communities through philanthropy and volunteerism.

We seek talented individuals to contribute to making life better for people worldwide.

Overall Job Purpose

The ideal candidate will have experience managing day-to-day operational workflows, collaborating closely with cross-functional teams to optimize processes, and enhance service delivery.

This role involves leading and managing incident lifecycle from detection to resolution, ensuring timely communication and minimal business impact.

Key Responsibilities
  1. Lead and manage incident lifecycle from detection to resolution.
  2. Coordinate and prioritize Support tasks and required sessions, working closely with Business and Technical Subject Matter Experts (SME), Product Owners, and Support Team teams.
  3. Monitor operational metrics and KPIs to identify trends and areas for continuous improvement.
  4. Maintain comprehensive and high-quality documentation of incidents, operational procedures, and process changes.
  5. Collaborate with stakeholders across multiple teams to facilitate effective problem-solving and decision-making.
  6. Implement and enforce operational best practices, ensuring compliance with regulatory and internal governance requirements.
  7. Drive root cause analysis for recurring incidents and propose preventive measures.
  8. Support process automation initiatives to improve operational efficiency.
  9. Ensure that risks or issues are understood, communicated and managed.
  10. Communicate effectively to all stakeholders on progress of work in a timely manner.
  11. Provide training or knowledge transfer to end users and other stakeholders as required.
  12. Act as data steward for assigned domains, ensuring data accuracy, resolving quality issues, and coordinating with IT and data owners.

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