Sales and Customer Experience Leader
4 days ago
At The Card Factory, we are proud of our reputation for delivering an exceptional shopping experience for our customers. Our team is passionate about what we do and we are committed to providing outstanding customer service and supporting each other to achieve our goals.
As a Merchandise and Operations Manager, you will play a key role in helping us maintain our high standards. Your primary responsibility will be to oversee the daily operations of our store, ensuring that our customers receive an exceptional shopping experience.
Key Responsibilities:
- Oversee the daily operations of the store, ensuring that customers receive an exceptional shopping experience
- Manage and motivate a team of sales staff to achieve sales targets and provide excellent customer service
- Ensure the store is merchandised to company guidelines and stock levels are maintained
- Monitor and control costs to ensure profitability
The Ideal Candidate
We are looking for someone who has a proven track record in retail operations and customer service, with a strong focus on managing a team and maintaining high standards. You should be able to work independently and as part of a team, with excellent communication and interpersonal skills.
What We Offer
We offer a competitive salary and benefits package, including 25% staff discount, mycardfactory discounts, 30 days holiday, employee assistant programme, workplace pension and bonus scheme.
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