Technical Customer Experience Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €42,700 - €56,000

Role Overview

We are seeking an experienced Technical Support Specialist to join our team. This is a unique opportunity to work with customers, providing them with prompt and effective solutions to ensure high customer satisfaction.

Key Responsibilities:
  • Communicate with customers via various channels including email, live chat, and screen shares.
  • Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
  • Develop in-depth knowledge of our products and their features.
  • Engage with customers to understand and fulfill their goals with our solutions.
  • Apply and share best practices for optimal use of our products.
  • Innovate and propose ideas for enhancing the overall customer experience.
Requirements:
  • 1.5+ year experience in software support or customer service.
  • Fluent in English (verbal and written).
  • Problem-solving skills with a customer-first approach.
  • Knowledge of HTML, jQuery, CSS (please specify your level).
  • Experience in various communication formats (written, live chat, conference calls, in-person).
  • Ability to grasp and articulate new technologies quickly.
  • Independent and teamwork capabilities.
  • Poise and articulation in challenging customer interactions.
Working Arrangements:

Availability to work onsite at the Dublin office 3 times a week.

Monday to Friday working days.

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