Customer Experience Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeOnboarding Full time €47,550 - €64,300

At Klaviyo, we value unique backgrounds and experiences. We believe everyone deserves a fair shot at success.

We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers in EMEA.

Key Responsibilities:
  • Own customer relationships from completed sale through successful implementation
  • Lead the implementation phase for new customers including project scope definition, plan development, resources, and timeline
  • Onboard new clients, set them up for success, provide proactive strategic advice and guidance, respond to questions in a timely manner, share Klaviyo best practices to ensure initial business goals
  • Proactively review dashboards, address open issues, ensure consistent messaging and escalation
  • Follow-up on customer questions via phone and email
  • Communicate thoughtfully to answer technical and non-technical end user questions while supporting various technologies
  • Diagnose software issues, resolve complaints using established processes
  • Provide support and guidance on technical and non-technical questions (e.g marketing, sales, eCommerce setup) to build out customer campaigns
Requirements:
  • 1+ years of customer onboarding experience with a track record of building relationships with stakeholders
  • Fluent English and German spoken and written
  • A thoughtful communicator with excellent written and verbal skills
  • Experience explaining how to reach goals using software with end users
  • Track record of creative problem solving for customers and end users
Preferred Qualifications:
  • Marketing or advising customers on marketing strategy experience a plus
  • Thrives in a collaborative environment
  • Excellent organizational and project management skills
  • Excellent communication skills via phone, video conference, and email
  • Curious and eager to learn
  • Able to adapt in a changing environment

  • Customer Experience Specialist

    4 days ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €60,000 - €80,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service and support to our customers.Job Description:As a Customer Experience Specialist, you will be the primary point of contact for customers,...

  • Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeService Full time €40,000 - €70,000

    Customer Experience SpecialistWe are seeking a service-driven individual to join our team at one of Dublin's finest luxury hotels.This is an excellent opportunity for career advancement with a leading hotel brand. As a Customer Experience Specialist, you will play a vital role in helping create memorable experiences for our guests and colleagues.Main...

  • Customer Experience Specialist

    6 days ago

    Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €27,680 - €33,560

    Customer Experience Specialist">Role OverviewWe are seeking a motivated and enthusiastic individual to join our team as a Customer Experience Specialist. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.">Key Responsibilities:Provide...

  • Customer Experience Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €32,000 - €42,000

    About the Role: We are seeking a skilled and dedicated Customer Experience Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring a seamless shopping experience for our customers.Key Responsibilities:

  • Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeecustomer Full time €40,000 - €55,000

    Customer Experience SpecialistWe are seeking a highly skilled professional to provide exceptional support to our users, helping them achieve their online goals and overcome any challenges they may face.

  • Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €41,184 - €52,488

    Customer Service SpecialistAs a key member of our team, you will play a vital role in providing exceptional customer experiences. Your primary responsibility will be to ensure that all customer orders are processed accurately and efficiently.To achieve this goal, you will need to verify all order information, identify and correct any discrepancies, and...

  • Customer Experience Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €16,940 - €17,922

    Exceptional Customer Experience SpecialistWe are seeking a highly motivated and enthusiastic individual to fill this key role in our retail store. As a crucial member of our team, you will play a vital part in delivering outstanding customer service and contributing to the success of our business.Key Responsibilities:Deliver exceptional customer experiences...

  • Customer Experience Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €60,000 - €100,000

    Job SummaryAs a Customer Experience Specialist, you will be responsible for delivering exceptional user experiences through process improvement, order management, and problem-solving strategies.Main ResponsibilitiesInteract with buyers and sellers in a customer-centric manner to ensure a positive experience.Resolve all customer inquiries and issues related...

  • Multilingual Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €34,200 - €38,400

    We are seeking a highly skilled customer experience specialist to join our team in Dublin. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through prompt and professional responses to customer inquiries via phone, email, and chat.Responsibilities:Assist customers with product...

  • Customer Experience Specialist

    1 week ago

    Dublin, Dublin City, Ireland Bayerische Motoren Werke Aktiengesellschaft Full time

    OverviewBMW Group Financial Services Ireland is looking for a Customer Experience Specialist.This role is based in our head office in Santry, Dublin.The customer service team are at the heart of our business and plays a pivotal role in representing the customer's voice within our organisation.In this role, you will be the first point of contact for...