IT Service Design Consultant

2 weeks ago

Dublin, Dublin City, Ireland beBeeService Full time €105,000 - €115,000
Job Description

We are seeking a skilled and experienced IT Service Design Architect to lead the design, improvement, and governance of IT services across our organisation. In this environment, you will work collaboratively with cross-functional teams to ensure that both new and existing services are designed to be secure, supportable, cost-effective, and aligned with organisational and regulatory requirements.

Key Responsibilities
  • Lead the design of end-to-end IT services, covering service models, SLAs, support structures, and transition plans.
  • Collaborate across Enterprise Architecture, Cybersecurity, Service Management, Business Analysis, and Project Delivery teams.
  • Ensure all service designs align with ITIL, NIST, and NIS2 requirements, and are fully integrated with our ServiceNow platform.
  • Design both new greenfield services and re-engineer existing services to improve efficiency, compliance, and user experience.
  • Document service designs, models, and processes clearly and consistently.
  • Support governance processes and contribute to architectural and service design standards across the organisation.
  • Full ownership for the Service Transition of all ICT projects and services into the Service Management function.
Requirements
  • Proven experience in service design architecture, or ITSM roles in a complex cross-functional environment.
  • Strong knowledge of ITIL v4 and practical service design techniques.
  • Experience aligning service design with frameworks such as NIST and the NIS2 Directive.
  • Proficient with ServiceNow (especially CMDB, service catalogues, and workflow design).
  • Broad technical understanding of infrastructure, cloud, cyber security, and applications (including SAP ERP).
  • Excellent communication and stakeholder engagement skills across technical and non-technical teams.
  • Strong understanding of IT operations and security risk management.
  • Experience working with third party vendors including Managed Service Providers (MSP) and Security Operations Centers (SOC).
  • 5+ years of experience in a Service Management including 2+ years in a leadership/process owner role.
  • Good general knowledge and experience of ITSM products and technologies.
  • Experience developing and implementing standards, processes and procedures based on the ITIL framework.

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