AWS Expert Support Technician

5 days ago


Dublin, Dublin City, Ireland Amazon Full time
Key Responsibilities

Your day as a Cloud Support Engineer will include solving customer cases through contact channels, applying advanced troubleshooting techniques, and working with customers to dive deep into issue root causes.

You will drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, trainings, among others.

You will leverage your customer support experience to provide feedback to internal AWS teams on service improvements and work on critical, highly complex customer problems spanning multiple AWS services.



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