AWS Enterprise Support Specialist

3 days ago


Dublin, Dublin City, Ireland Engineeringuk Full time

About Engineeringuk

As a leader in the cloud industry, we're committed to providing our customers with exceptional support and service. Our team of experts has a deep understanding of AWS services and technologies, and we're dedicated to helping businesses navigate the complexities of cloud computing.

Job Description

We're seeking a skilled Technical Account Manager to join our Strategic Industries team, responsible for supporting our customers' cloud journey and growth on AWS. As a TAM, you'll work closely with customers as a trusted advisor, enabling them to achieve operational excellence on AWS at scale.

Key Responsibilities

  • Develop trusting relationships with customers and understand their business needs/drivers.
  • Utilize technical skills to solve difficult support issues and technical challenges.
  • Understand operational parameters and troubleshooting process for customer issues and escalations.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Improve customer capabilities by running workshops, operations and architecture reviews.
  • Evaluate and ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies.

Qualifications

To be successful in this role, you'll need:

  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Experience in technical engineering.
  • Bachelor's degree.
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