AWS Enterprise Support Specialist
3 days ago
About Engineeringuk
As a leader in the cloud industry, we're committed to providing our customers with exceptional support and service. Our team of experts has a deep understanding of AWS services and technologies, and we're dedicated to helping businesses navigate the complexities of cloud computing.
Job Description
We're seeking a skilled Technical Account Manager to join our Strategic Industries team, responsible for supporting our customers' cloud journey and growth on AWS. As a TAM, you'll work closely with customers as a trusted advisor, enabling them to achieve operational excellence on AWS at scale.
Key Responsibilities
- Develop trusting relationships with customers and understand their business needs/drivers.
- Utilize technical skills to solve difficult support issues and technical challenges.
- Understand operational parameters and troubleshooting process for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations and architecture reviews.
- Evaluate and ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies.
Qualifications
To be successful in this role, you'll need:
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Experience in technical engineering.
- Bachelor's degree.
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