AWS Support Specialist

3 days ago


Dublin, Dublin City, Ireland Amazon Full time

We are seeking a skilled AWS Support Specialist to join our team. As a member of our Support organization, you will assist a global list of companies and developers who are taking advantage of a growing set of services and features to run their mission-critical applications.

About the Job

You will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Your primary responsibility will be solving customer's cases through various customer contact channels, including telephone, email, and web/live chat.

Key Responsibilities
  • Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
  • Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
Requirements

We require 2+ years of relevant experience in hardware security models, identity and access concepts, and technologies such as SSO, SAML, federated identity, RBAC, authentication & authorization solution, etc. Preferred qualifications include one or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc.



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