Technical Support Specialist AWS

3 days ago


Dublin, Dublin City, Ireland Amazon Full time

About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Your Responsibilities

  • You will be primarily responsible for solving customer's cases through various contact channels.
  • You will drive initiatives that improve support-related processes and our customers' experience.
  • You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • You will work on critical, highly complex customer problems that may span multiple AWS services.
  • You will continuously learn groundbreaking technologies and develop new technical skills and professional competencies.

Benefits

We are committed to a diverse and inclusive workplace and believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.



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