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AWS Technical Support Specialist
1 week ago
We are looking for a talented AWS Technical Support Specialist - Spanish Speaker to join our global support team. As a key member of our team, you will be responsible for providing technical assistance to our customers, ensuring they receive the best possible service experience. You will have the opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and make a meaningful impact on our customers' success.
Key Responsibilities
- Provide technical assistance to customers through phone, email, or chat
- Troubleshoot complex customer issues using advanced techniques
- Collaborate with engineering teams to reproduce and resolve customer issues
- Develop and maintain knowledge of AWS services and features
- Communicate effectively with customers and internal stakeholders
Requirements
- 2+ years of experience in customer-facing technical support
- Strong understanding of AWS services and features
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
