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Technical Account Specialist, Enterprise Support
1 week ago
Amazon's Enterprise Support organization is seeking a Technical Account Specialist to work with customers as a trusted advisor, enabling their cloud journey and growing their knowledge of AWS cloud services and technologies.
The Technical Account Specialist will be part of our Strategic Industries group, focusing on strategic accounts in the Energy and Utilities vertical.
This role involves working closely with customers to develop trusting relationships, understand their business needs, and provide proactive support to ensure their success on AWS.
Responsibilities- Build and maintain strong relationships with customers, understanding their business objectives and providing tailored support to meet their needs.
- Solve complex technical issues and provide expert guidance on AWS services and technologies.
- Work with customers to identify and address potential roadblocks, driving adoption of new features and services.
- Collaborate with cross-functional teams, such as Solutions Architects and Professional Services Consultants, to deliver exceptional customer experiences.
- Stay up-to-date with the latest AWS innovations and industry trends, applying this knowledge to drive customer success.
