Technical Account Manager for Enterprise Customers
1 week ago
Customer Success Expert Wanted:
We are looking for a highly skilled Technical Account Manager to join our team at AWS Enterprise Support. As a TAM, you will be responsible for ensuring the success of key enterprise customers in developing applications and services on the AWS platform.
About the Position:
You will serve as a strategic expert, providing guidance on AWS services and architecture, and actively engaging at the account level. Your responsibilities will include:
- Making recommendations on how new AWS offerings fit in the company strategy and architecture
- Providing detailed reviews of service disruptions, metrics, and detailed prelaunch planning
- Championing and advocating for customer requirements within AWS
- Participating in customer-requested meetings and working directly with Amazon Web Service engineers
Key Skills:
- Experience with operational parameters and troubleshooting for three or more of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelor's degree
- Fluent English and Mandarin language skills
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