Technical Account Manager for Enterprise Customers

1 week ago


Dublin, Dublin City, Ireland Amazon Full time

Customer Success Expert Wanted:

We are looking for a highly skilled Technical Account Manager to join our team at AWS Enterprise Support. As a TAM, you will be responsible for ensuring the success of key enterprise customers in developing applications and services on the AWS platform.

About the Position:

You will serve as a strategic expert, providing guidance on AWS services and architecture, and actively engaging at the account level. Your responsibilities will include:

  • Making recommendations on how new AWS offerings fit in the company strategy and architecture
  • Providing detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Championing and advocating for customer requirements within AWS
  • Participating in customer-requested meetings and working directly with Amazon Web Service engineers

Key Skills:

  • Experience with operational parameters and troubleshooting for three or more of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Experience in technical engineering
  • Bachelor's degree
  • Fluent English and Mandarin language skills


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