Enterprise Account Manager, Aviation

7 days ago

Dublin, Ireland Space Exploration Technologies Corp Full time

ENTERPRISE ACCOUNT MANAGER, AVIATION (EMEA) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world.
The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing aviation customers from contract signature, through successful activation, ensuring all contract terms are fulfilled.
This is an individual contributor role that will manage large, complex aviation agreements.
Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue.
RESPONSIBILITIES: Act as the primary point of contact for a portfolio of assigned enterprise customers within the EMEA region and own the interface from contract signature onwards with emphasis on:Delivering impeccable customer service, including efficient acknowledgement and resolution of issuesBuilding strong relationships to identify requirements and manage expectationsRetaining and growing the value of accountsUtilize technical expertise and industry knowledge to assist and guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance and developing and implementing corrective actionsServe as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal directionHelp implement airline and aircraft entry into service plans.
Provide training and guidance on issues related to operations, installations, maintenance, reporting and reliabilityMonitor fleet operational and performance status and responds to customer requests.
Researche company and customer data to resolve onsite technical and programmatic issues.
Assist with development of solutions to technical and operational issuesAs an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of scheduleIdentify, design, and lead implementation of system enhancements and automations to improve the internal and external system and process interfacesRepresent Starlink throughout region in our partners offices, regional conferences and events.BASIC QUALIFICATIONS: Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience3+ years of professional experience in business development, aviation operations, engineering or account management3+ years working with customers to support a technical product or servicePREFERRED SKILLS AND EXPERIENCE: Fluent in English with multi-lingual proficiency in ArabicWork experience in Doha with work authorizationAbility to interact with all levels within airline management on technical and account management issuesSignificant knowledge or experience in commercial and/or business aviation, satellite communications and program or account managementExperience working with the FAA, EASA, QCAA or other aerospace regulatory bodiesExperience managing multiple complex projects and delivering under tight deadlines and resource constraintsExperience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skillsSignificant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technologyAbility to synthesize multiple unique requirements and suggest smart solutions, products, or featuresTrack record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successfulAbility to negotiate successfully, especially after a contract is signedExcellent written and verbal communication skills, including ability to craft and present professional presentations at all levelsAbility to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedulesADDITIONAL REQUIRMENTS: Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shiftsMust be willing to travel to other SpaceX offices and customer locations as needed (up to 80%)
#J-18808-Ljbffr

  • Aviation Enterprise Sales Professional

    6 hours ago

    Dublin, Dublin City, Ireland Space Exploration Technologies Corp Full time

    Key ResponsibilitiesThe Aviation Enterprise Sales Professional will be responsible for selling our aviation solutions to customers in the EMEA region. This includes:Identifying and pursuing new business opportunities to grow our aviation sales revenueBuilding strong relationships with customers and partners to understand their needs and develop solutions...

  • Aviation Business Development Manager

    14 hours ago

    Dublin, Dublin City, Ireland Space Exploration Technologies Corp Full time

    Job DescriptionWe are seeking a highly skilled Aviation Business Development Manager to join our team at Space Exploration Technologies Corp. As an Aviation Business Development Manager, you will be responsible for managing large, complex aviation agreements and serving as the primary point of contact for assigned enterprise customers within the EMEA...

  • Accountant

    3 weeks ago

    Dublin, Ireland Shell Aviation Ireland Full time

    Shell Aviation Ireland Dublin, County Dublin, IrelandCompany Overview: Join our dynamic team at Shell Aviation Ireland, a leading provider of aviation fuel supply services globally. With a strong commitment to growth and innovation, we are dedicated to supporting our employees in achieving their full potential. As a Trainee Accountant, you will embark on a...

  • Aviation Delivery Expert

    15 hours ago

    Dublin, Dublin City, Ireland Smbc Aviation Capital Full time

    Company OverviewSMB Aviation Capital is a leading aviation company that prides itself on delivering exceptional results and providing superior support to its customers. Our team is dedicated to managing allocated aircraft deliveries from Hamburg and other locations, ensuring timely and safe delivery of aircraft.

  • Client Account Manager Aviation

    14 hours ago

    Dublin, Dublin City, Ireland Aon Hewitt Full time

    We are looking for an experienced Aviation Client Manager to join our team in Ireland. As a member of our dedicated aviation insurance team, you will have the opportunity to work with complex global matrix environments and contribute to the growth and development of our clients.The successful candidate will have a number of years of relevant experience in...

  • Director, Portfolio

    7 days ago

    Dublin, Ireland Carlyle Aviation Partners Full time

    The candidate will join the Portfolio & Fund Management ("P&FM") Team supporting the management of the firm's assets, financing facilities and funds.Based in Dublin, the Director will benefit from the support and experience of the P&FM team, members of Carlyle Aviation Partners senior management in Miami and Dublin, as well as on occasion to external...

  • Aviation Operations Specialist

    10 hours ago

    Dublin, Dublin City, Ireland CAE Parc Aviation Full time

    Achieving excellence in aircraft maintenance requires meticulous planning and coordination. As an Aviation Operations Specialist at CAE Parc Aviation, you will play a critical role in ensuring the seamless execution of maintenance operations within our EASA 145 Department.About the RoleThis is an excellent opportunity for a highly motivated and organized...

  • Aviation Portfolio Manager

    14 hours ago

    Dublin, Dublin City, Ireland Aon Hewitt Full time

    At Aon, we are seeking a highly skilled Aviation Client Manager to join our dedicated aviation insurance team in Ireland. This role offers the opportunity to work with some of Ireland's largest aviation accounts and be part of a hybrid team that balances office and virtual work.The ideal candidate will have relevant experience in insurance broking,...

  • Aviation Client Manager

    2 weeks ago

    Dublin, Ireland AON Full time

    Aviation Client Manager Do you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland largest aviation accounts? If so, this might be the role for you! This is a hybrid role with the flexibility to work from our new Dublin office and virtually. Aon is in the business of better decisions At Aon, we shape...

  • Aviation Client Manager

    3 weeks ago

    Dublin, Ireland Aon Hewitt Full time

    Aviation Client Manager Do you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland's largest aviation accounts? If so, this might be the role for you! This is a hybrid role with the flexibility to work from our new Dublin office and virtually. Aon is in the business of better decisions At Aon, we shape...

  • Aviation Client Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Aon Full time

    Aviation Client ManagerDo you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland's largest aviation accounts? If so, this might be the role for youThis is a hybrid role with the flexibility to work from our new Dublin office and virtually.Aon is in the business of better decisionsAt Aon, we shape decisions...

  • Aviation Client Manager

    3 weeks ago

    Dublin, Ireland Aon Full time

    Aviation Client ManagerDo you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland's largest aviation accounts? If so, this might be the role for you!This is a hybrid role with the flexibility to work from our new Dublin office and virtually.Aon is in the business of better decisionsAt Aon, we shape decisions...

  • Aviation Client Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Aon Hewitt Full time

    Aviation Client ManagerDo you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland's largest aviation accounts? If so, this might be the role for youThis is a hybrid role with the flexibility to work from our new Dublin office and virtually.Aon is in the business of better decisionsAt Aon, we shape decisions...

  • Aviation Client Manager

    2 weeks ago

    County Dublin, Ireland AON Full time

    Aviation Client Manager Do you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland largest aviation accounts? If so, this might be the role for you This is a hybrid role with the flexibility to work from our new Dublin office and virtually. Aon is in the business of better decisions At Aon, we shape...

  • Aviation Client Manager

    7 days ago

    Dublin, Ireland Aon Hewitt Full time

    Aviation Client Manager Do you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland's largest aviation accounts?If so, this might be the role for you!This is a hybrid role with the flexibility to work from our new Dublin office and virtually.Aon is in the business of better decisions At Aon, we shape...

  • Aviation Client Manager

    5 days ago

    County Dublin, Ireland Aon Full time

    Aviation Client Manager Do you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland largest aviation accounts?If so, this might be the role for youThis is a hybrid role with the flexibility to work from our new Dublin office and virtually.Aon is in the business of better decisions At Aon, we shape decisions...

  • Accounts Payable Specialist

    3 weeks ago

    Dublin, Ireland Robert Walters Ireland Full time

    This role offers the opportunity to work within a fast-paced, innovative environment that supports a multi-faceted aviation investment and asset servicing platform. The successful candidate will play a key role within the Finance team, contributing significantly to all aspects of Aviation Accounts Payable. This is an exciting opportunity for someone with...

  • Accounts Payable Specialist

    7 days ago

    Dublin, Ireland Robert Walters Ireland Full time

    This role offers the opportunity to work within a fast-paced, innovative environment that supports a multi-faceted aviation investment and asset servicing platform.The successful candidate will play a key role within the Finance team, contributing significantly to all aspects of Aviation Accounts Payable.This is an exciting opportunity for someone with...

  • Senior Account Executive

    10 hours ago

    Dublin, Dublin City, Ireland Space Exploration Technologies Corp Full time

    About the RoleWe are looking for a highly motivated and experienced Senior Account Executive - Aviation Solutions to join our team at Space Exploration Technologies Corp. As a Senior Account Executive, you will be responsible for developing and executing sales strategies to grow our aviation business and deliver exceptional customer service.Your key...

  • Aviation Client Manager

    4 weeks ago

    Dublin, Ireland Aon Hewitt Full time

    Aviation Client Manager Do you want to work in the only dedicated aviation insurance team in Ireland with exposure to some of Ireland's largest aviation accounts? If so, this might be the role for you! This is a hybrid role with the flexibility to work from our new Dublin office and virtually. Aon is in the business of better decisions At Aon, we shape...