AWS Support Specialist

5 days ago


Dublin, Dublin City, Ireland Amazon Full time

A career with Amazon offers endless opportunities for growth and development. We value work-life harmony and strive for flexibility as part of our working culture. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

What You Can Expect

As a Cloud Support Engineer, you will drive customer communication during critical events and leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. You will also work on projects that improve support-related processes and our customers' technical support experience.

In addition, you may coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.



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