Support Community Manager

7 days ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €35,000 - €45,000
Community Support Specialist

Job Description:
Assist our clients in their online communities, helping to resolve inquiries accurately and on time. Develop a thorough understanding of client products and community standards. Make well-balanced decisions that support the growth of our online communities.

Requirements:
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Ability to empathize with users
• Display a strong bias towards doing what's right
• Investigate and resolve user issues
• Respond to user inquiries with high quality, speed, and accuracy
• Use market-specific knowledge to identify scalable solutions for improving community support
• Gather, analyze, and utilize relevant data to improve the overall user experience
• Monitor reports of abuse on the site and enforce client terms of use
• Review reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest improvements
• Recognize trends and patterns and escalate issues outside company policy to the global team

Essential Competencies:
• Proficient in English
• Cultural understanding of the target market
• Experience working in an office environment is preferable
• Extremely reliable, consistent, and hard-working
• Passion for ensuring a positive, safe user experience
• Flexible in working in a fast-paced environment with multiple projects
• Ability to learn new information quickly

Benefits and Perks:
• Health insurance
• 25 days annual leave
• Extensive training and development opportunities
• Access to wellness programs
• Tax-saver travel card
• Bike-to-work scheme

Equal Opportunity Employer:
We champion diversity and equality in our workplace culture and creative minds. We recognize the strength found in diverse backgrounds, skills, and experiences. Our commitment to fostering an inclusive environment transcends various factors.

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