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Technical Service Delivery Lead

2 weeks ago

Dublin, Dublin City, Ireland beBeeExpertise Full time €81,319 - €121,252
Job Title:

Sap Technical Service Management Expert

Job Description:

We are seeking an experienced professional to join our team as a Technical Service Management Expert. In this role, you will be responsible for providing technical support and management services to our customers. Your primary focus will be on ensuring the high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape.

You will work closely with the customer to understand their technical and business needs, including its interfaces. This requires strong collaboration and communication skills, as well as the ability to analyze complex issues and system architectures.

Additionally, you will be responsible for planning and executing activities related to system builds, handovers, and go-lives. You will also need to ensure operational readiness of the Operations team as a pre-condition for any customer GoLive.

Key Responsibilities:
  • Deep understanding of customer landscape from technical and business perspectives including its interfaces
  • Strong collaboration with the customer for planning and operations
  • Align on upcoming changes with the Release Management and plan the execution accordingly
  • Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
  • Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
  • Support productization of services including, if required initial setup, documentation, and standardization
  • Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive