High Ownership Forward Deployed Product Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €90,000 - €120,000
**About the Role**

We are seeking a seasoned Product Manager to lead our forward-deployed product efforts. This is a high-ownership role for an experienced professional who can partner directly with strategic customers, drive adoption of our AI capabilities, and shape the forward-deployed motion at Intercom.

The ideal candidate will have a proven track record of shipping impactful products, excellent customer empathy, and strong cross-functional collaboration skills. They will thrive in ambiguous, fast-changing environments and be able to effectively communicate complex topics to both technical and non-technical audiences.

Key Responsibilities
  • Drive Adoption: Help prospects unlock the power of our AI capabilities to automate and scale their support operations.
  • Embed with Customers: Partner with strategic customers to understand their business challenges and technical requirements in detail.
  • Solve Blockers: Identify and resolve implementation blockers through product configuration, light custom development, or cross-functional coordination.
  • Collaborate with Teams: Work closely with Sales, Success, and Product teams to ensure seamless customer experiences and project success.
  • Translate Insights: Turn frontline insights into scalable product features, collaborating with R&D teams to shape the product roadmap.
  • Develop Playbooks: Create repeatable playbooks and deployment patterns that reduce implementation friction for future customers.
Requirements
  • Experience: 4+ years of experience as a product manager, with a proven track record of shipping impactful products.
  • Leadership: Experience leading a team.
  • Customer Centricity: Deep customer empathy with a strong bias for action.
  • Communication: Effective communication of complex topics to both technical and non-technical audiences.
  • Navigating Ambiguity: Thrive in ambiguous, fast-changing environments.
  • Strong Cross-Functional Collaboration: Ability to navigate organizational boundaries and bring people together to achieve the best outcome.
What We Offer
  • Competitive Salary and Equity
  • Flexible Working Hours
  • Pension Scheme
  • Comprehensive Health Insurance
  • Paid Time Off Policy

At Intercom, we value diversity and are committed to a policy of Equal Employment Opportunity. We do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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