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Cork, Cork, Ireland beBeeDataAnalyst Full time €65,000 - €85,000

We are seeking a skilled Data Analyst to join our team. This role will involve planning, analysing and supporting operations management in delivering services.

The successful candidate will perform advanced business analysis, determine best practices and develop insights and recommendations through data analysis to drive key decision-making in business performance, operations management and capacity planning & forecasting.

You will support teams across operations, including the Global Regulatory Compliance Team and Customer Success Team, working with other stakeholders across the organisation.

Key Responsibilities:
  • Acquire data from multiple sources and maintain data collection systems.
  • Analyse and interpret data, identifying key insights and trends on business performance, sharing actionable insights with key stakeholders to drive business decisions.
  • Compare forecasts with actual data and track key performance indicators with commentary.
KRA 1: Business Analysis
  • Determine business requirements for data analysis and reporting.
  • Design and implement solutions to meet business needs.
KRA 2: Reports & Dashboards
  • Create and maintain dashboards and reports to support operations and performance management.
  • Create management reports as required for forecasting and strategic decision-making while providing advice and guidance to senior stakeholders on decisions.
KRA 3: Communication & Collaboration
  • Communicate effectively with colleagues at all levels of the organisation.
  • Collaborate with teams across the organisation in sharing best practice in analytical thinking, tools and data insights.
KRA 4: Process Improvement & Project Management
  • Proactively make recommendations that will define process improvements and efficiencies.
  • Measure impact of process changes and share findings with operations teams.
KRA 5: Gainsight Administration
  • Serve as a Subject Matter Expert (SME) for the Gainsight NXT platform, providing in-depth knowledge and best practices for its configuration, administration and utilization to support Customer Success operations.
  • Translate business requirements into technical specifications within Gainsight, designing and implementing solutions such as playbooks, CTAs, reports, dashboards and surveys to optimise the customer journey and improve efficiency.
Experience and Qualifications:
  • Bachelor's degree in Computer Science, Business Information Systems or related technical field or equivalent practical experience.
  • Min. 5 years data analysis & reporting experience.