
Service Equipment Coordinator
2 weeks ago
We are seeking a professional to coordinate all aspects of servicing and repairing capital equipment in the field.
This role will play a key part in delivering exceptional customer service and support, working closely with our technical services team.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide a high level of customer focus throughout their interactions.
Responsibilities include updating our Service Module with accurate information, maintaining equipment lists, and coordinating repairs with manufacturers as needed.
A flexible approach to work is essential, as we offer flexible and hybrid work from home practices.
This position requires strong organizational abilities, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
Key Responsibilities:
- Meet and exceed customer expectations by providing prompt and professional responses to customer calls/queries
- Update the Service Module with accurate information regarding repair, inspection, PPM, contract, and scheduled call outs
- Maintain accurate equipment lists, including items exiting warranty
- Inform customers of products going End of Life/End of Service to drive sales/replacement of legacy equipment
- Process Service Orders in a timely and accurate manner
- Coordinate and control all aspects of the service contact SLA for each customer
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