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Omnichannel Solutions Specialist

1 week ago

Dublin, Dublin City, Ireland Allergan Full time

We are looking for a talented Omnichannel Solutions Specialist to join our team in Dublin. The successful candidate will work closely with brand teams to design and implement integrated customer engagement strategies, delivering seamless experiences across digital and in-person channels.

This role involves partnering with marketing, sales, medical, and Business Technology Solution teams to create and execute campaigns that meet the needs of healthcare professionals, payers, and patients.

The Omnichannel Solutions Specialist will lead the design and deployment of customer journey maps, ensuring alignment with organizational objectives. They will translate journey insights into actionable strategies, drive measurable outcomes, and develop content calendars.

Key Responsibilities:

  • Partner with cross-functional teams to create and execute integrated customer-focused campaigns.
  • Lead the design and deployment of customer journey maps and comprehensive content calendars.
  • Translate journey insights into actionable strategies that drive measurable outcomes.
  • Develop, maintain, and train teams on end-to-end customer journey maps.
  • Design and oversee a customer-centric content strategy.