Omnichannel Engagement Lead

2 weeks ago


Dublin, Dublin City, Ireland Allergan Full time
About the Role

We are recruiting a highly skilled Digital Transformation Specialist to join our diverse team in Dublin. As a key member of our brand team, you will be responsible for driving digital transformation initiatives that deliver a seamless customer experience across digital and in-person channels.

Your primary focus will be on designing and implementing integrated customer engagement strategies, including customer journey mapping and design.

This role reports directly to the Customer Excellence Director and has one direct report.

Key Requirements
  • Bachelor's degree in business, Marketing, Life Sciences, or a related field (Master's degree desired).
  • Minimum 8 years of experience in omnichannel strategy, customer journey mapping, or digital marketing, ideally within the Pharmaceutical or healthcare industry.
  • Proven ability to design and implement customer experience frameworks and journey maps.
  • Deep understanding of content strategy, including planning, creation, and distribution.
  • Expertise in working with CRM systems (e.g., Veeva, Salesforce) and marketing automation tools.


  • Dublin, Dublin City, Ireland Allergan Full time

    Job DescriptionThe successful candidate will partner with brand teams to design and implement omnichannel customer engagement strategies that deliver a cohesive experience. This involves working closely with marketing, sales, medical, and Business Technology Solution teams to create and execute integrated campaigns that drive measurable outcomes.The role...


  • Dublin, Dublin City, Ireland Allergan Full time

    In this pivotal role as Omnichannel Strategy Lead, you will be responsible for designing and implementing integrated customer engagement strategies that drive business results. Working closely with brand teams, you will develop and execute campaigns that meet customer needs and exceed expectations.Key responsibilities include leading the development of...


  • Dublin, Dublin City, Ireland Allergan Full time

    Job OverviewWe are seeking an experienced Omnichannel Experience Lead to join our team in Citywest, Dublin. The successful candidate will collaborate with brand teams to design and implement integrated customer engagement strategies across digital and in-person channels.This role requires a deep understanding of customer journey mapping and design, ensuring...


  • Dublin, Dublin City, Ireland Land Development Agency Full time

    Job SummaryEltropy is seeking an experienced Product Manager - Text Messaging to lead the development and execution of our text messaging product strategy. As a key member of our product team, you'll work closely with cross-functional teams to launch and scale AI-driven communication solutions that meet the evolving needs of our customers.This is an...


  • Dublin, Dublin City, Ireland 3D Personnel Full time

    Job Summary:An exciting opportunity has arisen for an Omnichannel Marketing Lead to join our team and lead the development of the marketing functions of our multi-site, nationwide company.The successful candidate will be responsible for developing and implementing comprehensive marketing strategies across all business units, focusing on the retail customer...


  • Dublin, Dublin City, Ireland Allergan Full time

    About the RoleThis is a key opportunity for a Digital Customer Journey Designer to join our organization and make a significant impact on our customers' experiences. You will be responsible for leading the design and deployment of customer journey maps and developing comprehensive content calendars that align with the needs and preferences of healthcare...


  • Dublin, Dublin City, Ireland Johnson & Johnson Full time

    Job DescriptionMaintain relationships with top online customers in the region, creating opportunities for growth and implementing local business plans.Develop e-commerce and omnichannel strategies at the EMEA level, supporting local teams to unlock new business opportunities.Support markets in deploying online category management strategies with top online...

  • Customer Engagement

    1 week ago


    Dublin, Dublin City, Ireland TN Ireland Full time

    Customer Engagement & Value Partner, IrelandClient:Location:Ireland, IrelandJob Category:OtherEU work permit required:YesJob Reference:5bb41e176042Job Views:2Posted:02.04.2025Expiry Date:17.05.2025Job Description:Description Customer Engagement & Value Partner About Astellas: At Astellas we are making treatments that matter to people. We are tackling the...


  • Dublin, Dublin City, Ireland Allergan Full time

    About the RoleWe are looking for a skilled Customer Engagement Strategist to join our team in Citywest, Dublin. The successful candidate will work closely with brand teams to develop and implement integrated customer engagement strategies across digital and in-person channels.This role requires a strong understanding of customer journey mapping and design,...


  • Dublin, Dublin City, Ireland Johnson & Johnson Full time

    We are looking for a MedTech Sales and Category Development Expert to join our team at Johnson & Johnson. As a Senior Manager, you will play a critical role in driving growth and accelerating category development in the online environment across the EMEA region.About the Role:This is a strategic role that requires a deep understanding of e-commerce and...


  • Dublin, Dublin City, Ireland Johnson & Johnson Full time

    At Johnson & Johnson, we are dedicated to innovating healthcare solutions that make a meaningful difference in people's lives. We are now seeking a senior manager to lead our omnichannel sales efforts in the EMEA region.The successful candidate will have 10+ years of experience in online/e-marketplace companies, with expertise in key account management,...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Marketing Engagement Manager, LoughlinstownClient: ZoetisLocation: Loughlinstown, IrelandJob Category: OtherEU work permit required: YesJob Reference: 6fc775cff520Job Views: 155Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:POSITION SUMMARYA new role within the International Vet Engagement Team, the...


  • Dublin, Dublin City, Ireland Healthcare Businesswomen's Association Full time

    Job Description SummaryA Commercial Excellence Lead is responsible for driving initiatives that enhance customer engagement and optimise commercial strategies. This role involves understanding customer potential and motivations, targeting and segmentation, and providing leadership on customer-specific content. The Commercial Excellence Lead also oversees the...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Role SummaryWe are looking for a talented Brand and Marketing Strategy Lead - Oncology to develop and execute local brand plans aligned with regional and global marketing strategies.The ideal candidate will have a strong understanding of digital marketing and a proven track record of successfully implementing impactful omnichannel initiatives and customer...


  • Dublin, Dublin City, Ireland Novartis Farmacéutica Full time

    -A Commercial Excellence Lead is responsible for driving initiatives that enhance customer engagement and optimise commercial strategies. This role involves understanding customer potential and motivations, targeting and segmentation, and providing leadership on customer-specific content. The Commercial Excellence Lead also oversees the sequencing of...


  • Dublin, Dublin City, Ireland J&J Family of Companies Full time

    J&J Family of Companies EMEA Sr. Manager E-commerce, Omnichannel & E-marketplaces | Johnson & Johnson MedTech | Vision in Dublin, IrelandAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Job RequirementsAs a Digital Health Solutions Manager, you will be responsible for developing and executing local brand plans aligned with regional and global marketing strategies. You will also lead the development and implementation of customer-centric omnichannel engagement plans and design and champion a portfolio of campaigns and digital solutions.The...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Job DescriptionAs an Oncology Business Development Manager, you will play a critical role in driving the growth of our oncology business. You will be responsible for developing and executing local brand plans, leading the development and implementation of customer-centric omnichannel engagement plans, and designing and championing a portfolio of campaigns...


  • Dublin, Dublin City, Ireland Allergan Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Strategist to join our team in Citywest, Dublin. As an Omnichannel Engagement Lead, you will work closely with brand teams to design and implement integrated customer engagement strategies that deliver a seamless experience across digital and in-person channels.

  • Senior Manager

    4 weeks ago


    Dublin, Dublin City, Ireland Zoetis EUAFME Full time

    POSITION SUMMARY A new role within the International Customer Engagement Team, the Manager Customer Insights & Analytics will lead the development and implementation of a comprehensive insights strategy that empowers the organization to make informed, human-centric and data-based decisions. This role is pivotal in extracting actionable insights about...