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Global Cloud Ambassador

2 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
About the Role

This position involves working as a Global Cloud Ambassador, where you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.

You will act as a technical ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

As a member of our team, you will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Key Responsibilities
  • Solve customer's cases through various contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions.
  • Drive initiatives that improve support-related processes and our customers' experience, which can include tutorials, how-to videos, technical articles, trainings, among others.
  • Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
  • Continuously learn groundbreaking technologies, and develop new technical skills and other professional competencies.
  • Act as interviewer in hiring processes, and coach/mentor new team members.
PREFERRED QUALIFICATIONS

- Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools).

- Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.

- Experience working with Iac (Terraform, CDK, Cloudformation).

- Knowledge or experience with any one scripting language.