Cloud Ambassador
6 days ago
ENGINEERINGUK is committed to delivering exceptional support to our customers. As a Cloud Support Engineer, you will be at the forefront of this mission, working closely with customers to resolve technical issues and drive business outcomes.
Your Role
You will act as the 'Cloud Ambassador' for our customers, providing expert guidance on AWS services and helping them get the most out of their investment. Your responsibilities will include:
• Troubleshooting technical issues using various tools and resources
• Collaborating with cross-functional teams to resolve complex issues
• Driving customer satisfaction through effective communication and problem-solving
Qualifications
To succeed in this role, you will need:
1. Fluency in Mandarin
2. Bachelor's degree or equivalent experience in technical customer service
3. Proficiency in OS Administration (Linux/Windows), Network Essentials (TCP/IP), and Internet Fundamentals
4. Experience with networking and troubleshooting tools such as TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related
Preferred Qualifications
We are looking for candidates with experience in cloud computing (AWS, Azure, OpenStack), system administration skills, familiarity with network troubleshooting tools, and knowledge of cloud services and cloud deployments.
Why Work for ENGINEERINGUK?
We offer a dynamic work environment, competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.
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