Cloud Technical Ambassador

7 days ago


Dublin, Dublin City, Ireland Amazon Full time
Overview

We are a leading technology organization seeking an experienced Cloud Support Associate to join our team. Our mission is to provide world-class support to our customers, helping them get the most out of their Amazon Web Services (AWS) investment.

Job Description

In this role, you will act as the 'Cloud Ambassador' across all AWS products, assisting global companies and developers in understanding application architectures and integration approaches. You will apply advanced troubleshooting techniques to provide unique solutions to customer issues, leveraging your extensive customer support experience to drive customer communication during critical events.

About the Team

We value diversity and inclusion, recognizing that diverse experiences and perspectives are essential to our success. We believe that every individual has the potential to make a meaningful contribution, regardless of background or experience. If you are passionate about cloud computing and dedicated to delivering exceptional support, we encourage you to apply.

Key Responsibilities

This position involves solving complex technical issues, partnering with development teams on contact deflection initiatives, participating in new hiring processes, and contributing to process improvement and strategic initiatives. As a Cloud Support Associate, you will work closely with internal AWS teams to improve services and develop tools and scripts to enhance the team's efficiency.

Benefits

We offer a comprehensive range of benefits, including competitive compensation, flexible working hours, and opportunities for career growth and professional development. Our employee-led affinity groups foster a culture of inclusion, and ongoing events and learning experiences inspire us to be proud of our differences. At Amazon, we strive for work-life harmony, recognizing that achieving success at work should never come at the expense of sacrifices at home.

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