AWS Cloud Ambassador

3 days ago


Dublin, Dublin City, Ireland Amazon Full time
About Us

At Amazon, we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for us.

Your Role

In this role, you will be working closely with our teams to help customers achieve their goals through our cloud products. You will be responsible for providing exceptional customer support, troubleshooting complex issues, and collaborating with cross-functional teams to drive innovation and improvement. If you have a passion for cloud computing, a strong work ethic, and a commitment to delivering exceptional results, we encourage you to apply.

What You'll Do

As a Cloud Support Engineer, you will:
  1. Act as the 'Cloud Ambassador' across all cloud products, helping customers understand the full capabilities and benefits of our services.
  2. Collaborate with cross-functional teams to identify and prioritize customer pain points, and develop solutions to address them.
  3. Develop and maintain relationships with key stakeholders, including customers, sales teams, and product development groups.
  4. Analyze and troubleshoot complex technical issues, often involving multiple AWS services.
  5. Document and share best practices, tips, and tricks with colleagues and customers to drive adoption and expertise.
  6. Stay up-to-date with emerging trends and technologies, and recommend ways to leverage these innovations to benefit customers and the company.

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