Business Development Strategist

2 weeks ago

Cork, Cork, Ireland beBeeCustomerSuccess Full time €60,000 - €80,000

Job Overview:

As a Customer Success Manager, you will be responsible for driving customer adoption and ensuring success for our clients through positive NPS and retention. You will act as the primary point of contact for customer inquiries, issues, and feedback, developing and maintaining strong relationships with key stakeholders and decision-makers within client organizations.

">">Manage and maintain customer satisfaction by providing best-in-class service and partnership; driving customer adoption through monitoring and analyzing usage data to identify trends, opportunities for improvement and potential risks.">
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Key Responsibilities:

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  • Act as the primary point of contact for customer inquiries, issues, and feedback">
  • Develop and maintain strong relationships with key stakeholders and decision-makers within customer organizations">
  • Work closely with the support team to resolve customer issues and provide ongoing support and guidance">
  • Drive customer adoption by monitoring and analyzing customer usage data to identify trends, opportunities for improvement and potential risks">
  • Regularly review and assess customer health metrics to proactively address any issues">
  • Create and deliver ongoing training, feature updates, webinars, tutorials, and documentation to increase the adoption of our platform">
  • Help forecast and mitigate risk, ensuring growth and drive customer satisfaction">
  • Develop and execute plans to improve customer retention and reduce churn">
  • Represent the voice of the customer within the company, providing feedback to internal teams to improve products and services">
  • Advocate for customer needs and priorities during internal meetings and strategy sessions">
  • Provide tailored consultations and strategic guidance to help clients achieve their long-term business goals">

Qualifications:

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  • 3+ years of experience in a customer-facing role such as customer success, account management, or sales, working at SaaS companies">
  • Effective communication and interpersonal skills; ability to deliver insightful and compelling presentations, navigate difficult customer conversations with ease, and provide clear and timely information to customers">
  • Proactive and solution-oriented mindset is a must">
  • Excellent problem-solving skills and ability to think strategically">
  • Strong organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness">
  • Familiarity with digital marketing and/or data ecosystems">
  • Data-driven and have experience with tools like SFDC, Zendesk, Pendo, and Churnzero">

Why We're the Place to Be:

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  • Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success">
  • Make an Impact – Your ideas and efforts directly shape our future—every contribution matters">
  • Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale">
  • Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie">
  • Your Voice Matters – We foster open communication and transparency so every idea is heard">
  • Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence">
  • Balance that Works for You – We believe success comes from a healthy work-life harmony">
  • Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us">
  • A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons">

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