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Customer Success Professional

1 week ago

Galway City, Ireland Genesys Full time

At Genesys, we empower organizations to create exceptional customer experiences by leveraging our AI-powered Experience Orchestration platform.

We are seeking a skilled Customer Success Manager to join our team. This individual will work closely with customers and partners to improve product onboarding, adoption, and value realization.

The ideal candidate will possess strong problem-solving skills, data analytics familiarity, and a continuous improvement mindset. They will also have excellent communication skills, a strong team player attitude, and the ability to influence without direct authority.

The CSM Team consists of professionals working in a collaborative environment to deliver customer success for a large number of smaller customers.

The engagement model applied by the CSM team is proactive, needs-based, and utilizes data, systems, playbooks, personal, and digital delivery modes.