Phone Support Specialist

5 days ago


Limerick, Limerick, Ireland Lingo Recruitment Full time
Job Summary: We are seeking an experienced Customer Service Agent to join our team at Lingo Recruitment. In this role, you will provide exceptional customer service to our clients and candidates, utilizing your excellent communication skills and knowledge of CRM systems.

Key Responsibilities: The successful candidate will be responsible for assisting customers by telephone and email, responding promptly to their inquiries, and handling and resolving their complaints. They will also set up new customer accounts, keep records of customer interactions, and communicate and coordinate with internal departments. Additionally, they will follow up on customer interactions to provide feedback on the efficiency of the customer service process.

Requirements: To succeed in this role, you will need to possess excellent communication skills, both written and verbal, and be fluent in French and English. You should have proven customer support experience and strong phone contact handling skills and active listening abilities. Familiarity with CRM systems and practices is also essential, as well as the ability to multi-task, prioritize, and manage time effectively. A high school diploma or equivalent; college degree preferred.

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