Office and Customer Support Specialist

3 weeks ago

Limerick, Limerick, Ireland Fullstackenergy Full time

Join to apply for the Office and Customer Support Specialist role at Full Stack Energy.

ResourceKraft/Full Stack Energy is recruiting an Office & Customer Support Specialist. We are looking for an enthusiastic person to work with our small team to support our customers, our engineering and operations team, sales, and accounts.

The role:

Customer Support
  • Be the frontline contact for all customer communications, ensuring proactive resolution of customer requests.
  • Manage customer support desk for software product.
  • Build and promote strong, long-lasting, positive customer relationships.
  • Manage and own the service delivery process from order through to installation.
Contractor and Supplier Management
  • Stock management, including delivery and shipping management (customs payments, etc.).
  • Hardware configuration and management, including asset tagging and SIM management.
  • Software setup in line with customer installations or requests.
  • Schedule and support site visits for our contractors, including coordination of RAMS.
  • Maintain installation records, supplier portal management, and job tracking/scheduling platform.
  • Work with technical support to put solutions in place regarding customer issues.
  • Ensure timely scheduling, job cost calculation, invoicing, and customer follow-up to ensure customer satisfaction.
  • Categorize service issues and work to reduce recurring issues.
Office Support
  • First point of contact for visitors, clients, and employees (onsite and over the phone).
  • Ensure that the daily operation of the office runs smoothly and efficiently.
  • Health & Safety Coordination with external consultants.
  • Provide general administrative support to the team.
  • Accept post and deliveries for orders placed.
  • Order office, canteen, and cleaning supplies, stocking the fridge, and return recycling.
  • Gather monthly invoices and log into portals to ensure these invoices go to finance.
  • Bookings & event support.
  • Check accuracy of orders and invoices, process and track purchase orders.
  • Assist with sales invoicing and supplier payments.
  • Develop and adhere to KPIs in line with best practice.
  • Be part of a continuous improvement culture.
  • Perform ad hoc duties as assigned.

What you will need:

  • Fluent in written and spoken English.
  • Minimum 4 years experience working in customer support, administrative or sales/purchasing administration, or office management.
  • Strong interpersonal and relationship-building skills.
  • Strong organization, planning, and prioritization skills.
  • Proven ability to work to deadlines, be adaptable, and multitask.
  • Be a team player with a high level of dedication, attention to detail, and be a proactive problem solver capable of working on their initiative.
  • Detailed knowledge of Microsoft Office (Word & Excel) with an emphasis on Excel.
  • Comfortable working with technology.
  • Ability to perform tasks methodically and consistently.

Location:

  • 4 days onsite in Limerick & 1 day WFH.
  • Competitive pay scale.
  • Regular salary/performance reviews.
  • Work with a small team.
  • 23 Days annual vacation plus a ME day.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • IT Services and IT Consulting
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