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Customer Experience Director

1 week ago

Dublin, Dublin City, Ireland Teamworx Ltd Full time

Key Responsibilities:

  • Oversee Daily Store Operations: Ensure a seamless shopping experience for customers by managing day-to-day store activities.
  • Lead and Inspire a Team: Provide support and guidance to your team members to achieve store goals and KPIs.
  • Maintain High Standards of Customer Service: Resolve any customer queries or issues promptly and maintain a positive attitude.
  • Assist with Staff Training and Development: Foster a positive and collaborative work environment by assisting with staff training and development.
  • Manage Inventory Levels: Ensure product availability by managing inventory levels and stock replenishment.
  • Comply with Company Policies: Ensure compliance with all company policies, health & safety regulations, and operational standards.
  • Act as Primary Point of Contact: Handle cash management duties, including banking and end-of-day reconciliations, and act as the primary point of contact in the absence of senior management.
  • Support Promotional Activities: Support promotional activities and merchandising to maximize sales opportunities.