Senior Custody Relationship Manager
1 week ago
Northern Trust is a globally recognized financial institution with over 130 years of experience. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.
Our company is built on enduring principles of service, expertise, and integrity. With over 22,000 partners worldwide, we serve clients using leading technology and exceptional service.
Role/ Department:
The successful candidate will be based in Limerick and responsible for maintaining and developing client relationships both internally and externally. This includes supporting clients and team members in products and services managed by our team to ensure a superior level of service to our growing client base.
This role entails owning custody relationships for assigned clients, developing and maintaining effective relationships with critical business partners, internal clients, and relevant third parties. The key responsibilities include tracking service delivery results against project plans, monitoring service delivery through client reviews, and providing escalation of service issues to Relationship Managers and Client Service Managers.
Key Responsibilities:
- Owning custody relationships for assigned clients.
- Developing and maintaining effective relationships with critical business partners, internal clients, and relevant third parties.
- Tracking service delivery results against project plans and Service Level Delivery.
- Monitoring service delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback.
- Providing appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers, Client Service Managers, Internal Stakeholders.
Requirements:
The successful candidate will have experience within Fund Services (preferably Custody) and comprehensive knowledge of the securities industry, its products, and instruments. Excellent interpersonal skills including ability to persuade and influence change/best practice are also required. The candidate should be able to communicate effectively with partners and clients at all levels and foster an inclusive environment within the team. Ability to learn and share client strategy, products, and industry initiatives is essential.
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