IT Service Delivery Specialist

2 weeks ago


Dublin, Dublin City, Ireland Codec Azure Full time
Role Overview

The IT Service Delivery Specialist will be responsible for leading our Service Desk team at Codec Azure, ensuring seamless service delivery to our customers. The successful candidate will have a proven track record of delivering excellent results in a fast-paced support environment.

Main Responsibilities
  • Lead and mentor the Service Desk team to achieve high performance and customer satisfaction.
  • Develop and implement effective strategies to improve Service Desk performance.
  • Monitor and report on key metrics to identify areas for improvement.
  • Collaborate with Codec Management to drive best-in-class Service Delivery to customers.
  • Ensure Problem Management is prioritized in all Service Desk processes.
  • Troubleshoot and resolve complex technical issues to minimize downtime.
Requirements
  • 5+ years of experience in a Support role.
  • ITIL Certification advantageous.
  • Previous experience as a manager or coordinating virtual teams.
  • Service Management or Support in large-scale environments.
  • Able to investigate and diagnose technical problems across multiple technologies.
  • Demonstrated ability to quickly grasp new systems/products.
  • Experience with O365/Azure implementations, Microsoft 365 Services, and related disciplines.
  • Familiarity with ISO standards beneficial.
  • Ability to multitask in pressurised support environments.


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