IT Service Delivery Specialist Lead

7 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

As an Urgent Service Delivery Specialist, you will play a critical role in supporting our Senior Service Delivery Manager. Your primary responsibility will be to review and analyze reports and dashboards provided by suppliers, ensuring that all SLA's and KPI's are met. This involves attending Service Reviews and operational calls as a key stakeholder, ensuring that terms of reference are upheld.

You will also be responsible for preparing reporting to provide an overview of all vendors' performance, distributing it to agreed stakeholders as per agreed timelines. Furthermore, you will establish and report on Continuous Service Improvement plans in collaboration with Vendor Service Delivery Managers. Additionally, you will work with suppliers and third parties on 3rd party process development, review documentation, and provide feedback according to ITIL best practices.

Other key responsibilities include overseeing suppliers on audit finding remediation, supporting the IT Controller to ensure all IT controls are reported on time, and available for compliance auditing. The ideal candidate will also support service delivery manager on Incident and Change management, and manage the Third Party Risk Management engagement with FCRM suppliers for Product and Technology Function.

To be considered for this role, you should have 3-5 years of experience in Service Delivery, possess logical reasoning, oversight of IT Controls, experience in a regulated industry, time management, communication skills, attention to detail, and contract management skills.



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