Global Security Operations Specialist

4 days ago


Dublin, Dublin City, Ireland Amazon Full time

Job Summary

We are seeking a Global Security Operations Specialist to join our team at Amazon. In this role, you will provide critical incident and workplace violence triage, coordination, and facilitation. You will work closely with customers, law enforcement, delivery associates, and operations to mitigate security and operational risks.

Responsibilities:

  1. Triage and prioritize incoming incidents, collaborating with crisis management leadership to ensure effective resolution.
  2. Transfer lower severity calls to suitable partners, maintaining efficient communication channels.
  3. Facilitate seamless interactions between internal and external stakeholders, ensuring timely resolution of issues.

Qualifications:

  • Bachelor's degree in Criminal Justice, Political Science, Crisis Management, or Business Administration.
  • 3+ months of customer service experience, preferably in a Command Center environment.
  • Intermediate fluency in one or more languages, such as Hindi, Telugu, Spanish, German, French, or Turkish.


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