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Amazon Global Security Operations Coordinator
1 week ago
Job Summary
We are hiring an Escalation Specialist at the Global Security Operations Centre (GSOC) in India. The Escalation Specialist will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation.
Key Responsibilities
- Triage and prioritize incoming incidents and collaborate with crisis management leadership.
- Transfer lower severity calls to appropriate partners, including Customer Service and Shipping/Delivery Services.
- Manage phone communications and facilitate the flow of information between various internal and external customers.
- Write clear and concise reports in a timely manner, which will be escalated to senior leadership and stakeholders.
Requirements
- Conversational level fluency in Italian and English.
- Effective computer skills as needed for work, including data entry, MS Office Suite, and programs such as Word, Excel, and Outlook.
- Ability to use multiple software applications simultaneously and successfully navigate websites.
- Demonstrates effective, clear, and professional written and oral communication and attention to detail.
- Demonstrates effective composure, empathy, and a positive, professional attitude.
