Digital Content Specialist
5 days ago
At Cpl Healthcare, we are currently hiring a Digital Content Specialist to join our Integrity Operations team in Dublin. This role involves investigating and resolving reported content on social media platforms, adhering to company policies and local legal regulations.
The ideal candidate will have strong interpersonal skills, verbal and written communication skills, and empathy. They should be able to operate in a pressured and fast-paced environment, adapt quickly to new situations, and make decisions effectively.
As a Digital Content Specialist, you will be responsible for:
- Investigating and resolving reported issues, such as requests for account support or potentially abusive content.
- Using market knowledge and insights to find solutions to improve the support of our client's community of users.
- Gathering, analyzing, and utilizing data to develop ways to improve the overall user experience.
- Recognizing trends and patterns and escalating issues to the global team.
- Identifying inefficiencies in workflows and suggesting solutions.
We offer a competitive base salary of €29,700 per year, with potential increments up to €39,500 based on shift pattern and performance-based bonuses (T&C apply). You will also receive free meals, snacks, and beverages on-site, access to private healthcare, and a pension contribution scheme after 12 months of service.
If you are a motivated individual with excellent communication skills and a passion for digital content management, please submit your resume outlining your interest in the role.
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