Deskside Support Professional

4 days ago


Dublin, Dublin City, Ireland CPL Full time
Job Description

CPL is hiring a highly skilled IT Deskside Support Engineer to join our team in Dublin. As a technical support specialist, you will be responsible for providing expert-level support to users across our enterprise environment, including those at executive level.

Main Job Duties

- Provide expert-level support across multiple channels, including deskside and remote environments
- Troubleshoot complex technical issues, including login problems, password resets, and email configurations
- Support hybrid cloud environments, including Azure and Microsoft 365
- Collaborate with cross-functional teams to resolve incidents and improve overall service delivery

Requirements

- Proven experience in IT support, preferably in a similar role
- Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory
- Experience with SCCM, endpoint management, and hardware troubleshooting
- Excellent communication and interpersonal skills
- Relevant IT degree or certification preferred

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