Sales and Spa Service Representative

Our spa offers a dynamic environment with opportunities for growth and development. As a Sales and Spa Service Representative, you will be responsible for providing exceptional customer service, meeting sales goals, and promoting the health benefits of regular spa visits.

• Uphold all sanitation standards and requirements for the spa year-round.
• Meet membership, gift card, and enhancement sales goals.
• Effectively communicate with clients, service providers, other sales associates, and managers regularly.
• Schedule and confirm appointments and balance the daily appointment book.
• Exhibit a strong desire to help others and promote the health benefits of regular visits to the spa.
• Properly greet clients before and after checking in and out for their appointments.
• Learn and stay up to date with special offers, products, services, and procedures as they pertain to our spa.
• Follow established scripts for membership and gift card sales.
• Make appropriate recommendations on service enhancements.
• Familiarize and perform our signature spa services.
• Maintain detailed treatment records for all clients.
• Actively connect with customers and the community to increase sales.
• Assist management and service providers with tasks as needed to provide an excellent customer experience and well-maintained business.
• Listen, adapt to, and share client feedback.
• Maintain a professional, clean work environment and appearance.
• Contribute to the betterment of yourself as a professional, the spa family, and the community as a whole.
• Participate in daily, weekly, monthly, and annual spa challenges to earn incentives, bonuses, and perks.
• Manage all front desk operations and serve as liaison to service providers and managers when necessary; including customer conflict resolution.

• Sales and/or customer service experience; membership sales a plus.
• Excellent verbal and written communication skills.
• Ability to learn quickly and adapt to a multitude of different situations to achieve the desired results.
• Team-oriented with the ability to work independently with minimal supervision.
• Computer proficiency; knowledge of retail/appointment booking a plus.
• Possess strong organizational and interpersonal skills; able to multi-task.
• Self-motivated individual willing to help others.
• Excellent customer service skills and work ethic.
• Ability to work closely with others towards a common goal.
• Flexible schedule with evening and weekend availability preferred.
• Professionalism and the personality to connect with clients.
• Willingness to learn and grow as a person, employee, and sales professional.
• Attention to detail and able to carefully follow direction.
• Experience with spa software and spa operations a plus.

• Paid time off.
• Sales incentives and contests.
• 401k.
• Free hands on training prior to starting.
• Employee rewards program.
• Employee referral bonus.
• Retail/product discounts.
• Discount on services.
• Access to member pricing for gift cards.

Our modern, professional, and relaxing spa atmosphere aims to make the massage and facial experience accessible and affordable for everyone. We have a fun, friendly, and family environment that makes coming to work not feel like coming to work. Our team-oriented culture promotes friendly competition, rewards successes, and provides opportunities for growth. We are a goal-centric spa that provides the knowledge, materials, and education to ensure success for our employees. Our consistent but flexible scheduling and daily routine include multiple special events throughout the year to promote the spa and services we provide. We value our welcoming and respectful hierarchy within the organization and spa. Our workplace is filled with people who care about providing exceptional services, care about the members and clients we interact with, care about the people we work with, and ultimately care about you. We want to see you succeed and will provide avenues and resources to do so.