Technical Support Specialist

1 week ago

Kilkenny, Kilkenny, Ireland beBeeCustomerSupport Full time €41,040 - €52,480
Job Description:

You will be the first point of contact for our customers, assisting them via phone or email with technical inquiries and any issues that arise. You will independently analyze and resolve problems while advising our customers on how to use our software optimally and efficiently.

Key Responsibilities:
  • Technical support and consulting for customers and business partners via phone, email, or the ticketing system.
  • Maintenance and updating of the ticketing system and internal knowledge database to optimize support processes.
  • Planning and conducting user training sessions, both online and on-site, to ensure customers can use the software effectively.
Requirements:
  • Strong social skills, empathy, and a respectful approach towards customers, colleagues, and partners.
  • Team spirit and willingness to collaborate efficiently with internal teams, external service providers, and other departments.
  • Excellent communication skills to explain complex technical concepts clearly to customers.
  • Independent and responsible work ethic, especially when analyzing customer requirements and implementing products.

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