Help Content Specialist

2 days ago

Dublin, Dublin City, Ireland beBeecontent Full time €100,000 - €120,000
Content Strategist Opportunity

We are seeking a highly skilled and experienced content strategist to join our team. As a key member of our operations team, you will be responsible for creating high-quality content that meets the needs of our users.

The ideal candidate will have a strong background in technical writing and experience working with Generative AI and LLMs. You will be responsible for drafting, editing, and testing Help Center articles and customer support responses based on content strategy. Additionally, you will apply, maintain, and evangelize content standards and best practices.

You will work closely with the product and operations teams to author clear, effective, and empathetic support messaging. A strong understanding of project management tools and experience with data analysis is also essential.

This is an exciting opportunity to join a dynamic team and make a real impact on our users' experiences.

Key Responsibilities:
  • Draft, edit, test, and improve Help Center articles and customer support responses based on content strategy
  • Apply, maintain, and evangelize content standards and best practices
  • Work closely with the product and operations teams to author clear, effective, and empathetic support messaging
Requirements:
  • 5+ years of experience in a technical drafting or content strategy role
  • 6+ months of experience working in content drafting for Generative AI and/or LLMs
  • Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics
Preferred Qualifications:
  • Project management experience, working through ambiguity and managing competing priorities
  • Knowledgeable in data analysis, editing XML, and using AI tools
  • Experience working with and drafting content for LLMs
About Us:

Meta is a technology company that builds products that help people connect, find communities, and grow businesses. We are committed to providing equal employment opportunities for all applicants and employees. If you need assistance or accommodations due to a disability, please fill out the Accommodations request form.

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