English Content Specialist

2 days ago

Dublin, Dublin City, Ireland beBeecontent Full time €45,000 - €60,000
Job Title: English Content Specialist

We are seeking an experienced English content specialist to join our team.

The successful candidate will be responsible for creating and editing high-quality content, ensuring it is engaging, informative, and accessible to our target audience.

This role involves:

  • Content Creation: Developing new articles, blog posts, and other written content that showcases our brand's personality and tone.
  • Content Editing: Reviewing and refining existing content to ensure it meets the highest standards of quality, accuracy, and readability.
  • Language Improvement: Collaborating with team members to enhance the language and structural integrity of our content.

Requirements:

  • Native-level proficiency (C2) in English with exceptional ability in both written and spoken forms.
  • Extensive experience in content creation, with a portfolio demonstrating a range of writing styles and contexts.
  • Advanced skills in content editing and proofreading.
  • Excellent communication and organizational skills, with the ability to convey complex information clearly and engagingly.

Skills:

  • Comfortable with MS Excel/Google Sheets, MS Word/Google Docs.
  • Experience managing content in a Knowledge Base environment.

Key Responsibilities:

  • Player-facing Content
    • Content Maintenance: Actively manage and refresh content on our Self Help Portal to keep our community engaged and informed.
    • Content Creation: Develop new articles that are informative and resonate with the playful tone of our games.
  • Agent-facing Support
    • Knowledge Articles: Ensure information is precise, accessible, and uniformly presented across all platforms.
    • Template Creation: Continuously develop and update FAQs and pre-written responses for customer service efficiency.
  • Additional Responsibilities
    • Language & Structure Improvement: Serve as the team's expert in English language and structural integrity of content.
    • Content Management: Conduct regular reviews to assure content accuracy and relevance.
    • Team Collaboration and Support: Mentor team members, enhancing their instructional writing and English language skills.

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