Software Engineering Professional
2 days ago
We are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in software engineering and excellent communication skills.
Key Responsibilities:
• Provide technical support to clients via phone, email, and chat
• Troubleshoot complex technical issues and provide solutions
• Collaborate with cross-functional teams to resolve issues and improve customer experience
• Develop and maintain documentation and knowledge base articles
Requirements:
• 5+ years of experience in technical support or related field
• Bachelor's degree in Computer Science or related technical field
• Strong understanding of software development life cycle and cloud-based infrastructure
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
• Experience working with large-scale enterprise systems
• Knowledge of API development and full-stack development
• Familiarity with messaging operations and telecommunications infrastructure
• Experience working across a global team and designing business operations from scratch
About Us:
Our company is dedicated to providing innovative solutions to businesses and individuals around the world. We believe in creating a culture of innovation, collaboration, and continuous learning. If you are passionate about technology and customer support, we encourage you to apply for this exciting opportunity.
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