Effective Retail Store Manager

An exciting career opportunity has arisen to manage a retail store and lead a team of staff in achieving sales targets.

The successful candidate will be responsible for supervising financial KPIs, including sales, wages, and shrinkage, as well as customer service/feedback, internal audits, standards, and compliance.

A strong team leader with excellent motivational skills is required to drive both turnover and revenues in the store. The ideal applicant will have experience in a retail supervisory role, be able to clearly demonstrate a leadership style, deliver excellent store standards, and exceed store targets.

The store manager will also be responsible for recruitment and development of all staff, volunteers, and social activation scheme employees to enhance a positive collegial atmosphere with particular attention to customer service.

• Meet and exceed ongoing retail store sales targets.
• Ensure that all visual merchandising standards are attractive and in line with weekly changes in accordance with celebratory and promotional events.
• Recruitment and development of all staff, volunteers, and social activation scheme employees to enhance a positive collegial atmosphere with particular attention to customer service.
• Ensure adequate staffing cover at all times to meet the needs of the business and daily / weekly trading periods.
• Ensure that all goods offered for sale are of excellent quality and that the store is kept clean and professional in appearance at all times.
• Undertake responsibility for all donated goods and ensure proper presentation when displayed on the shop floor, to include pricing, ticketing, cleaning, ironing, and stock rotation.
• Manage the shop accounting procedures including banking, till receipts, transactions and cash handling procedures are adhered to at all times.
• Full responsibility for inventory and security of all equipment and fittings on the shop floor and extended premises.
• Take an active lead and support for all on-going store and community-based fundraising events.
• Promotion of the brand through a variety of local channels in a cost-effective manner whilst ensuring communications are in keeping with brand standards.
• Responsibility for all health and safety in accordance with statutory obligations to include training, adherence to fire procedures and maintenance of all safety and first aid equipment.

Key Responsibilities:

1. Exceed sales targets by providing exceptional customer service and driving sales growth.
2. Develop and implement effective visual merchandising plans to increase sales and enhance customer experience.
3. Lead and motivate a high-performing team to achieve sales targets and provide excellent customer service.
4. Monitor and control costs to ensure efficient operation of the store.
5. Maintain accurate records of sales, stock levels, and staff performance.

Benefits:

• Competitive salary and annual leave package.
• Store management performance bonus.
• Educational sponsorship assistance and support.
• Employee Assistant Programme.
• Company-wide learning and development opportunities.

Selection Criteria:

• Retail supervisory experience.
• Customer focused with a drive for meeting sales targets.
• Team building and motivational skills.
• Creativity and innovation.
• Integrity and trust.
• Time management and organisational skills.
• Flexible approach to working hours to meet the needs of the business.
• Fluency in English.
• Relevant third level qualification.
• Prior fashion-based retail experience.

Seniority Level: Mid-Senior level.
Employment Type: Full-time.
Job Function: Sales and Business Development.
Industries: Individual and Family Services.