
Front of House Ambassador
6 days ago
We are seeking a skilled professional to join our team as a front of house ambassador. This is an exciting opportunity to make a positive impact on our guests and contribute to the success of our hotel.
Responsibilities- Treat every guest with individuality, making them feel welcome and valued during their stay.
- Deal with check-ins, check-outs, and any queries or issues that may arise.
- Work closely with other teams to ensure seamless service delivery and high levels of occupancy.
- Maintain accurate data records and provide regular reports to support informed decision-making.
- Provide exceptional customer service, offering recommendations and resolving queries in a friendly and efficient manner.
- A passion for delivering outstanding hospitality experiences.
- Excellent communication and organisational skills.
- The ability to work effectively in a fast-paced environment.
- Familiarity with front desk operating systems, such as Micros Fidelio Opera.
- A commitment to exceeding guest expectations.
- Competitive salary and benefits package.
- 30 days annual leave, plus bank holidays.
- Pension scheme and life insurance.
- Free meals during shift.
- Training and development opportunities to support career growth.
- Time off to volunteer with charity partners.
- Annual diversity and inclusion events.
- Regular team social events and activities.
If you are a motivated and enthusiastic individual who thrives in a dynamic environment, we would love to hear from you. Please apply with your CV and a covering letter outlining your relevant experience and qualifications.
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