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International Travel Claims Consultant

2 weeks ago

Dublin, Dublin City, Ireland beBeeClaims Full time €40,000 - €55,000
Job Title:

Travel Claims Specialist

Job Description:

Key Roles and Responsibilities:

  • To manage and assess Travel Claims to ensure that professional service is provided in compliance with Client and Regulatory requirements.

  • On-going management of the work action log in order to identify and prioritize own workload

  • Assessment of Travel Claims, in accordance with :

  • CPC/FSA Guidelines
  • Client Policy Wordings / Technical Requirements
  • SLAs

  • Ensure for own allocated claims that files and claim records are maintained in a professional, and accurate manner

  • Accurate and timely processing of any claim payments

  • Performance of role in accordance with own Claims Handling Licence

  • Timely referral to Team Leader where decision falls outside of personal Claims Licence

  • Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague

  • All Complaints to be referred to Team Leader immediately upon receipt

  • Clear communication within Team and with Claimant

  • Provide support to Team Leader in the technical development of colleagues (as required)

  • Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements

Qualifications/skills:

  • Good knowledge of Travel Insurance Products and Policy Wordings
  • Good knowledge of the Claim Life Cycle
  • Good analytical and numeracy skills
  • Excellent attention to detail with a focus on accuracy
  • IT Literate with good knowledge of Word, Excel and Notes
  • Excellent communication and interpersonal skills
  • Able to work independently and demonstrate personal initiative and innovation

Benefits:

  • Opportunity to develop expertise in Travel Claims Assessment
  • Chance to work in a dynamic and supportive team environment