Content Analyst
2 days ago
About Us
CPL is a leading social media client seeking a highly skilled Content Analyst to join our Integrity Operations team in Dublin. As a member of our multicultural and diverse team, you will play a vital role in supporting social media communities across the world, helping to create a better and safer online environment for all users.
Our company is committed to diversity in the workplace and encourages individuals from all backgrounds to apply.
Key Responsibilities
- Investigate and resolve reported issues, including requests for account support or potentially abusive content
- Utilize market knowledge and insights to improve the support of our client's community of users
- Analyze data to develop ways to enhance the overall user experience
- Recognize trends and patterns, escalating issues to the global team
- Identify inefficiencies in workflows and suggest solutions
Requirements
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- Excellent interpersonal skills, verbal and written communication skills, and empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritize, solve problems, and work as part of a team
Benefits
- Competitive salary with potential increments up to €39,500 based on shift pattern and performance-based bonuses
- Free meals, snacks, and beverages on-site
- Access to private healthcare
- Pension contribution scheme after 12 months of service
- 25 days of annual leave
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