Tour Operations Manager
2 days ago
Career Opportunities at Overseas Adventure Travel
At Overseas Adventure Travel, we are in business to change the lives of our travelers, employees, and communities in which we work and travel. As a leader in international travel for North Americans aged 50-plus, we have successful programs in the UK & Ireland.
We are seeking an experienced Tour Operations Manager to lead our regional team, ensuring that we hire and optimize the best staff to look after our passengers. This role requires extensive experience in hiring, coaching, and leading high-performing teams.
The ideal candidate will have:
- Outstanding leadership skills with a proven track record of success
- In-depth knowledge of the UK and Ireland
- A strong focus on excellence-oriented performance
- Fluency in written and spoken English
- Ability to travel extensively throughout the regions
- Excellent interpersonal, communication, and problem-solving skills
- Proficiency in Microsoft Word and Excel
- Experience managing offices of an international tour and travel company
- Strong negotiation skills and experience with vendors in the travel/tourism business
- Passionate about tourism and people
- Manage day-to-day operations and drive the effectiveness of the regional staff to develop new programs and achieve quality goals
- Drive the hiring, training, scheduling, coaching, and managing of tour guides for products
- Create a strong team of high-performing tour guides who exemplify the company's culture, values, and team spirit
- Build strong relationships with vendors and support buying and profitability goals in the region
- Provide 24/7 emergency support and drive resolutions of issues
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